No Audio From a Bluetooth® Device

To resolve this issue, please try the following:

  • Make sure your mobile device is connected to the speaker. See How do I pair a mobile device and play music?
  • Make sure your Bluetooth mobile device is playing audio, and the volume is up.
  • Your Bluetooth mobile device may be out of range. Try moving it closer to the speaker.
  • Move your Bluetooth mobile device and/or the speaker away from other devices that generate electromagnetic interference. Examples are cordless phones, microwave ovens, wireless network routers, or other Bluetooth
  • If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth.
  • Turn the speaker off and back on.
  • If you're hearing audio from a different Bluetooth device, pause audio on that device. For more information on using the system with two Bluetooth devices, see How do I manage multiple connected devices?
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