No Audio from Bluetooth® Device

To resolve this issue, please try the following:


  • Make sure your mobile device is connected to the headphones. See How Do I Pair A Mobile Device?
  • Disconnect AUX cable if it is connected. Bluetooth is turned off when AUX is connected.
  • If headphones are charging, audio from Bluetooth is disabled. Disconnect Headphones from charging once they are fully charged.
  • Make sure your Bluetooth mobile device is playing audio, and the volume is up.
  • Your Bluetooth mobile device may be out of range. Try moving it closer to the headphones.
  • Move your Bluetooth mobile device and/or the headphones away from other devices that generate electromagnetic interference. Examples are cordless phones, microwave ovens, wireless network routers, or other Bluetooth products.
  • If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth.
  • Turn the headphones off and back on.
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