No Audio From The Microphone

Please try the following to resolve your issue:

  • Make sure the phone you are using supports Bluetooth 2.1 or later and A2DP to provide audio and HFP (Hands-Free Profile), will enable the microphone for phone calls and/or voice recognition.
  • Check to see if the phone call is not muted.
  • Check the cellular reception of the phone. A poor or weak connection could cause poor audio on a call.
  • Try another phone call to make sure it wasn't isolated to one call.
  • Try resetting the Headphones. For more information, see How Do I Restore The Headphones To Factory Default Settings?
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