Headphones Will Not Power On

Please try the following to resolve your issue:


  • Be sure the Headphones are powered on by sliding the Power/Bluetooth switch forward showing the green dot located near the switch. The battery LED will light for 10 seconds after being turned on.
  • The battery may not be sufficiently charged. For more information, see How Do I Charge The Headphones?
  • Be sure the Headphones are being charged using a USB power source that is providing 500 milliamps (mA) or more.
  • Try a different USB cable when trying to charge your Headphones.


Have more questions? Submit a request

Still haven't found what you’re looking for?

Submit a request