How Do I Make A Bluetooth® Connection?

Having trouble getting connected? First, make sure no one else is connected to your headphones. If the BOSEbuild Listen app is running on another device, exit the app on that device. Once you’ve done that, follow these steps: 

Connecting to your headphones

  •  Make sure your headphones are switched on.
  • Touch your <iPhone|iPad> to the Right ear puck and hold it there until you see three green signal bars.
  • In the Select An Accessory dialog, tap your headphones. (Be patient – it may take a minute or two for your headphones to show up in the list.) 


If the Bluetooth connection is unsuccessful If you get a “Connection Unsuccessful” message, try the following steps:

  • On your <iPhone|iPad>, open Settings and tap Bluetooth.
  • If your BOSEbuild Headphones are listed as Not Connected under “MY DEVICES,” tap the blue ‘i’ next to the headphone name and then choose “Forget This Device.”
  • Your headphones should now appear under “OTHER DEVICES.” Select them. (Note: you may need to exit and then re-enter the Bluetooth Settings screen to refresh the OTHER DEVICES list.) When the connection is made, your headphones will be listed as Connected under “MY DEVICES.” After you’ve completed these steps, close this help screen.

If you’re still unable to connect

If you’ve tried the steps above and still can’t get connected, follow these steps:

  • On the headphones, slide the Power/Bluetooth button forward to the symbol and hold it for 10 seconds, until you hear, “Bluetooth device list cleared.”
  • On your <iPhone|iPad>, open Settings, and tap Bluetooth.
  • If your BOSEbuild Headphones are listed as Not Connected under “MY DEVICES,” tap the blue ‘i’ next to the headphone name and then choose “Forget This Device.”
  • Your headphones should now appear under “OTHER DEVICES.” Select them. (Note: you may need to exit and then re-enter the Bluetooth Settings screen to refresh the OTHER DEVICES list.)

When the connection is made, your headphones will be listed as Connected under “MY DEVICES”. After you’ve completed these steps, close this help screen.

 

 

Have more questions? Submit a request

Still haven't found what you’re looking for?

Submit a request